DSV Cookie Policy

About cookies

Cookies make the interaction between you and the website faster and easier.

Most websites use cookies in order to improve user experience. This is done by enabling the website to 'remember' you either for the duration of your visit (using a 'session cookie') or for repeat visits (using a 'persistent cookie').

Cookies do different jobs: Remembering your preferences, letting you navigate between pages more efficiently, generally improving your experience of the website, and letting the website discover what kind of information you are looking for.

If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site. As an example, you will not be able to stay logged in if you move from one page to another without a cookie to 'remember' your status.

DSV will occasionally use cookies to enable us to target advertising or marketing messages based on your location and/or browsing habits. We aim to give you better access to relevant information and spare you from information that is irrelevant for you.

Cookies may be set by our website ('first party cookies') or they may be set by other websites who run content on the page you are viewing ('third party cookies').

What is in a browser cookie?

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server. Only that server will be able to retrieve or read the contents of that cookie.

Each cookie is unique to your web browser and will contain some anonymous information such as a unique identifier and some digits and numbers. It allows our website to remember things like your preferences and what pages you have visited.

Different types of cookies

First party cookies

First party cookies are set by the website, you are visiting and they can only be read by that site.

Third party cookies

Third party cookies are set by a different organisation to the owner of the website you are visiting. For example, uses Google Analytics who will set their own cookie to perform this service. The website you are visiting may also contain content embedded from, for example YouTube or Flickr, and these sites may set their own cookies.

By using share buttons on a website, a cookie may be set by the service you have chosen to share content through. DSV does not control the dissemination of these cookies. You should check the relevant third party website for more information about these.

Session cookies

Session cookies are stored only temporarily during a browsing session and are deleted from the user’s device when the browser is closed.

Persistent cookies

This type of cookie is saved on your computer for a fixed period (usually a year or longer) and is not deleted when the browser is closed. Persistent cookies are used where we need to know who you are for more than one browsing session. For example, we use this type of cookie to store your preferences, so that they are remembered for the next visit.

Flash cookies

Many websites use Adobe Flash Player to deliver video and game content to their users. Adobe utilise their own cookies, which are not manageable through your browser settings but are used by the Flash Player for similar purposes, such as storing preferences or tracking users.

Flash Cookies work in a different way to web browser. Rather than having individual cookies for particular jobs, a website is restricted to storing all data in one cookie. You can control how much data can be stored in that cookie but you cannot choose what type of information is allowed to be stored. Some web browser manufacturers are developing solutions to allow you to control these through your browser, but at the present time, if you wish to restrict or block Flash Cookies, then you must do this on the Adobe website.

Please be aware that restricting the use of Flash Cookies may affect the features available to you, for example, the utility bar on all article pages.

Blocking or deleting cookies

It may seem intrusive to have a website storing information on your computer or mobile device, particularly when this information is stored and used by a third party. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests.

That is why it is possible to block some or all cookies if you prefer, or even to delete cookies that have already been set. Please be aware that you might lose some functions of our website if you block or delete cookies.

Cookies on

We make use of the following browser cookies:

  • Sitecore Analytics from Sitecore Corporation 
  • Google Analytics from Google Inc.
  • ASP.NET from Microsoft Inc.
  • ShareThis from ShareThis, Inc.
  • Pardot from Salesforce
  • Hotjar from Hotjar Ltd.

Sitecore Analytics contains a randomly generated ID used for identification of your browser. The browser cookie is only available to the web editors and used for analyses of visitors’ use of DSV sites only. The cookie expiration time is ten years.

Google Analytics collects data about the traffic on DSV sites, for instant which sites and elements on the website are used most frequently. The web editors make use of statistics from Google Analytics to improve the user-friendliness on DSV sites.

ASP.NET - Sitecore is based on the Microsoft web platform ASP.NET, which utilizes a session cookie containing an ID to identify a returning user. It does not persist on the user’s machine across sessions.

ShareThis is a third party cookie, used in the utility bar on all article pages for content sharing. It is a persistent cookie. The cookie expiration time is up to two years.

Pardot's tracking code only tracks visitors' activities for this site. Third-party tracking cookies are not collected through Pardot's tracking code, and Pardot's tracking code does not use third parties' cookie information while visitors are on the website. Pardot cookies do not store any personal information, just visitor’s ID numbers. The cookie expiration time is ten years. The data is used by DSV web editors to improve the user experience.

Hotjar is a third party persistent cookie used to monitor users’ behaviour on the website such as how users click and scrolls. Hotjar relies on anonymous information thus no personal information is collected or stored. Hotjar is implemented using Google Tag Manager, an online tag management tool that facilitates tracking. Hotjar is used by DSV web editors to improve user experience. The cookie expiration time is one year.

Hotjar may also be used for quick polls and surveys based on information provided by the users. To the extent that such features are used personal information may be processed. Any such processing is always carried out with due care and diligence in relation to protecting your personal information. Please see our Privacy Policy.

How do I remove browser cookies?

If you have accepted browser cookies from DSV websites it is always possible to remove them again in the settings for your Internet browser.

Any further questions

For information about how we process your personal data, please see our Privacy Policy.

For any questions or additional information about our cookie policy, privacy policy, legal notice or terms and conditions, please contact DSV at

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